Oh, maybe it will be a strange topic, but what you do when somebody ordering something that you just not able to do? I have one customer that order me without any message before ordering.
When i understand that i can’t do his request i send cancelation request and explain him it, he accept request and made order again.
After discussing he told me that he made it again by mistake.
But what now? Now i have cancelation rate below 90% because of this 2 orders.
I’m so sad just can’t express.
Maybe somebody had similar situation.
I would be glad any suggestion that may help it