Hello Fiverr Family, I hope this note finds you well!
I’m sharing my experience with you to provide some insight into what happens in the case of [potential] Buyer Fraud and the Fiverr Trust & Safety Team’s efforts. And to invite you to share your words of wisdom when endeavoring to contact a former buyer for payment. (Which may likely be an exercise in futility!)
Three months ago, on March 14th, I completed a highly customized audio project. The Buyer was so happy with the file he tipped me $30. (Perhaps that should’ve been a tip off!)
Fast forward to June 10th. I received this email from CS:
In the Fiverr TOS, it explains that there is a 14 Day Safety Clearance Period. Revenues are made available for withdrawal after this period has passed. So you can imagine my surprise that after 90 days I would receive a notice that my order was canceled.
URL: https://www.fiverr.com/terms_of_service posted under ‘Seller Basics’
The Fiver Customer Service team explained that “a dispute was opened via PayPal” and that it was up to me to directly to seek payment for my services. Here’s what Bob from Fiverr Customer Support advised:
Could it be that there was a misunderstanding or snafu or plausible explanation? – of course! So to both give the benefit of the doubt to the buyer, and potentially get paid, I have reached out to him. (Yeah, I know what you’re thinking!)
I used Google Image Search to find the buyer’s business using the buyer’s profile picture. He uses the same photo of himself across all of his social media channels so it was remarkably easy. I got his email address from his web site. I sent him an email to give him the opportunity to explain what happened, and to pay me for my services. While it seems like it’s hardly worth the effort, there’s just something about this that has my curiosity.
I’ll let you know how it goes! I hope this post has been informative. Or at least entertaining. Your suggestions, comments and stories are welcome.
Be well, Fiverr Friends!