Fiverr Forum

Overdeliver. Hmmmm. Do you?


#1

What does everyone think of over delivering orders?



Myself. I barely ever over deliver.

Why?

Simple. I love what I do on Fiverr. However, at the end of the day it is a business. Money changes hands from client to service provider for a job well done. If it’s not well done then there is nothing gained and a chance for a negative.



So, with that said, and keeping things business like, is it really sensible to over deliver? It’s almost like a bribe.

For me, when someone says: “I over delivered” it sounds more like: " I did a shoddy job so here’s some extra cheese."



Like I started this post with. I barely ever over deliver (Some times to regular clients to say thank you) but never to new clients. I should be rewarded and returned to based on the clients level of satisfaction with my work. Not my bribes.



What do you guys think? And do you over deliver to new clients?


#2

I always overdeliver .


#3

Like I said, just my thoughts. I’m not in any way saying that over delivering means the work delivered isn’t top notch. I’m just saying… It’s kind of like buying a car from a dealership called: “My cars never break down”. Maybe the cars never do break down but that doesn’t mean you’re not going to think about it.



Another example would be going to McDonalds. How often do they over deliver. (Maybe McD’s isn’t a great choice since I personally think it’s gross… but you get the idea.)



All I’m saying is when work is done really well why would you need to over deliver? And if you are going to over deliver why not just include it in your gig as regular delivery?


#4

Right. I understand the theory. And it has nothing to do with the thought process of “Why should I overdeliver, it’s only 5 bucks”.



But what I’m saying is as a professional, why would you over deliver? A lawyer or accountant doesn’t. They rely on the fact that they do good work.



And the problem with over delivering, especially with repeat clients is that it becomes expected. If you don’t over deliver they question. Same as if someone refers you saying “They’re great and they over deliver”. What happens if one time you don’t over deliver? And just give what you say. Then it becomes "They’re not as good as usual because they didn’t over deliver."



See my point?



If you over deliver it becomes expected. So why not just offer the extras as part of your normal work?



And, I don’t really think it has anything to do with feedback because I never over deliver. I give just as I say I will and I have a perfect record on all my gigs. And I’ve done well over 2500.


#5

I’ve only gotten 3 orders, but so far the two that I have completed I over delivered, just to try to get more buyers. (My other order I am completing right now.)


#6

Ha ha.

Well. I have a gig extra for express delivery. But I always try and clear my que as fast as I can, so most times people get the ‘Express’ part for free. I guess in that sense I over deliver. Never thought of it that way.



I guess in the end, over delivery or not the quality of work is what makes or breaks you.



@madmoo. That’s funny. We’re near exactly the same in numbers. And by near exactly I mean 2 orders off. :slight_smile: - That speaks for itself in all cases I think!



Moral of this post for any new sellers that may be reading. It doesn’t matter if you over deliver or not. The quality of whatever work you do speaks for itself as does your professionalism dealing with new and old clients. Keep it top-notch and sooner or later you’ll be rewarded. It’s never a matter of if, and always a matter of when.


#7

Reply to @madmoo: Haha okay, moooo I just god an order on my christmas holiday greeting one.


#8

Reply to @madmoo: Haha, you too!


#9

Yes. It helps gain repeat business, and prevents repeat work. It’s good business sense :slight_smile:


#10

I always overdeliver. There’s the hope I will gain repeat customers. This happens for every 4 out of 10 customers I get. I assume the other 6 buyers don’t have any other work for me to do yet. :wink:

It’s paid off. I’ve even had a few customer give me tips for good work done.



Kim


#11

I have always gone by the saying, “Under promise. Over deliver.” I have a couple things I list as gig extras that I often throw in without being asked, to make sure the end product is simply the best. Often results in amazing feedback and sometimes tips.


#12

I subscribe to Madmoo’s mentality…I genuinely LIKE overdelivering. That is, IF it’s on a gig where it comes very naturally. Most of my gigs allow for this kind of work. I always deliver the best possible quality, but here’s an example.



One of my gigs is taking pictures in a wig with a sign. I always deliver the best quality in a timely fashion, but I might include 10 extra pictures, simply because I have them. Why not give the customer something more as a treat for choosing you? I like it. I like the feeling of pleasing someone in a surprising way, and I can’t tell you how many tips I’ve received as a result! Furthermore, you get overly positive feedback as a result. My rating? 100%. And as if all that wasn’t enough, it increases your popularity because people refer you to their friends, getting you more orders, thus more money.



Now, I understand that this is a business, with the ultimate goal being more sales. Wasting time costs you sales, so if overdelivering impedes your ability to do things in a timely fashion, it’s not worth it. I don’t “overdeliver” on my transcription gig…one of the few I don’t. I still do the best quality I can, and deliver within a short timeframe, and you can see from the amount of return customers I have that it’s well worth the price. I wouldn’t say I overdeliver on this, but it doesn’t mean the quality suffers. I guess I just do throw around the word “overdelivery” a lot, and what that is may differ from person to person.


#13

I overdeliver when it’s possible and appropriate…

For example, on a graphic design I may do a few color variations as part of the design process. Delivering these variations to the client doesn’t increase my workload, but makes them happy.


#14

Mine will depend on my gig. Today, I added extra words into an article - mainly because it wouldn’t make sense without them - and the buyer was really happy with it and thought I’d over-delivered. To me it wasn’t over-delivering, it was offering a high quality article that made sense and included all the relevant information. I believe in offering quality and if that’s over-delivering - to me it isn’t but to buyers it may be - then ok I do it but I don’t go out of my way to do it. If that makes any sense.


#15

Check out my work and my feedback and you tell me! :slight_smile:

http://fiverr.com/kolapops/be-your-product-or-company-spokes-model

heheh 8)

#overdeliverer


#16

Reply to @madmoo: these are the people who get repeat gigs. I have hired one person 5 times :slight_smile:


#17

I always overdeliver .


#18

Like I said, just my thoughts. I’m not in any way saying that over delivering means the work delivered isn’t top notch. I’m just saying… It’s kind of like buying a car from a dealership called: “My cars never break down”. Maybe the cars never do break down but that doesn’t mean you’re not going to think about it.



Another example would be going to McDonalds. How often do they over deliver. (Maybe McD’s isn’t a great choice since I personally think it’s gross… but you get the idea.)



All I’m saying is when work is done really well why would you need to over deliver? And if you are going to over deliver why not just include it in your gig as regular delivery?


#19

Right. I understand the theory. And it has nothing to do with the thought process of “Why should I overdeliver, it’s only 5 bucks”.



But what I’m saying is as a professional, why would you over deliver? A lawyer or accountant doesn’t. They rely on the fact that they do good work.



And the problem with over delivering, especially with repeat clients is that it becomes expected. If you don’t over deliver they question. Same as if someone refers you saying “They’re great and they over deliver”. What happens if one time you don’t over deliver? And just give what you say. Then it becomes "They’re not as good as usual because they didn’t over deliver."



See my point?



If you over deliver it becomes expected. So why not just offer the extras as part of your normal work?



And, I don’t really think it has anything to do with feedback because I never over deliver. I give just as I say I will and I have a perfect record on all my gigs. And I’ve done well over 2500.


#20

I’ve only gotten 3 orders, but so far the two that I have completed I over delivered, just to try to get more buyers. (My other order I am completing right now.)