Fiverr Community Forum

Paid from my bank account but no order on Fiverr

Today (4 April) I ordered a Gig on fiverr website by my card.
My bank account immediately paid the bill and the amount reduced.
However, the web page shows an error, and no order show up in my fiverr account.
The bank account definitely listed the payment record and no refund, I show it as the attachment.
Whom can I appeal to this situation and how can I get my money back?

Finally, I got the refund.
2 hours later, I saw the reverted record in my account.
Anyway, it solved.

1 Like

@calebchen Good you got the issue resolved on time. I think you should have some words with Support if the issue seems protracted subsequent times, which is rare of course.