Of course, everyone should be fully aware of the risks associated with delivering an order late, but there is something that needs to be addressed, possibly by the technical team and needs to be carefully noted by Sellers.
- There is a notification whenever a new order is placed.
- There is a notification presenting a ‘warning’ (After) you’re later in delivering your order.
Leaving out step #2 above is an intentional note to really point out that something is missing in the coding or notification checklist throughout an order duration.
A gentle note in the same manner would go a long way if sent an hour prior to the deadline regarding a particular order, as the update sent (occasionally) regarding “sales due tomorrow” may not necessarily be sufficient to keep Sellers aware of deadlines, particular for those who may have orders configured with a 24 Hour deadline by default.
Having an order registered as ‘Late’ can easily be avoided in cases where that ‘warning notification’ is sent a least an hour prior to the deadline, as opposed to approximately thirty (30) minutes “after” the clock says 00:00:00.
This may not affect newbies as much, but whenever orders start pouring in, they may face the same issue where a gentle reminder to update the buyer of their status, would save their “Delivered on time” statistic, even though it arguably has no effect on sales, according to CS.
As it relates to Customer Service, being able to keep a customer informed prior to being faced with queries of a surprise late delivery notice, accompanied by concern, is a priority all sellers should ensure they take every precaution to meet; even though there is no notice or forum post (personally seen) regarding this missing aspect, I will use this opportunity to notify and voice this area that needs to be given due diligence by both Sellers and Admins alike.
We all need all the help we can get, from both the platform and other Sellers; only so can we ensure the elimination of all loopholes to enhance quality service of ALL users of this platform.