Fiverr Community Forum

Partially refund

Hi,
I buyer placed an order and provided half images and said will provide rest later but she could not find relevant stock images of her product. I put that order in revision and told her to provide me so I can complete her order. Now it’s been 7 days she still couldn’t find the stock images.
Is there anyway I can refund her half back and then ask her to mark the rder as completed or what should I do other then cancelling the order?
Please give your suggestions.

Thank You :slight_smile:

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You can ask her to extend time’s deadline. so that you do not need to cancel order.

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Fiverr has, in the past, recommended making a new order for the work completed. The buyer then accepts and completes that order, and then you can mutually cancel the original.

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