I paused my gig and had about 25 messages from people and no orders are late but my rating has went down?
Your two latest reviews aren’t exactly great (and the second one is just mean, considering that it’s an artistic process and how on earth can anyone perfectly replicate what’s in another’s head–any the review just under it says the exact opposite. lol), but you still have a 5-star profile, so your rating hasn’t gone down.
Are you talking about your response rate? You need to respond to EVERYTHING within 24 hours to keep that up. That said, nobody can see your response rate apart from you and Fiverr, so whether you care about it is up to you. Fiverr may penalize your gig ranking if you don’t, but that might be me being paranoid!