Fiverr Community Forum

Payment after delivering didn’t go thru

Hi, I completed an order, buyer and I are in still in contact, we don’t understand why the payment didn’t go thru. Client accepted with the green button the order, we made review and followed steps. Obviously there is something missing. This was an offer created only for my client. Please help.

Hi @sqrwriting do you mean you received an order and the amount didn’t effect in your fiverr balance?

you will received the amount 14days later…
the amount is now in pending balance.

Custom offers have a white button.

If her payment didn’t go through the order would not have started.