Fiverr Community Forum

Payment deducted from my credit card but no order purchased

Hi,

I just tried to buy an order and their was an error on the payment screen after I entered my credit card info. Amount is deducted from my card. Fiverr support link is also not working. Any solution?

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Well next time don’t use a prepaid card.

Fiverr has issues with those.

Fiverr support link is up now:
https://support.fiverr.com/hc/en-us/requests/new

Its not a prepaid card. It is a credit card.

I used prepaid CCs before. They work.

hey, one of those gigs was a puppet that helped me propose to my girlfriend, I couldn’t let the girlfriend see the charge on the regular credit card. It would ruin the surprise.

No i used a normal credit card. It looked like there was problem in fiverr
site that time.

You will get your money back on your card after 7 days. You can check it by visiting the Transactions page of your bank, credit card company or whatever you used to make the purchase.

Sometimes it’s happening. So you should contact Fiverr support team via click here

Please help me i have the same issue, how can i get my money back?

You are replying 3 years later. Maybe you didn’t notice.

The moderators don’t like to see old posts resurrected.

If you want specific help just create your own topic and you will receive help that reflects the current situation.

Enjoy the forum. :slightly_smiling_face:

1 Like