Fiverr Forum

Payment deducted from my credit card but no order purchased


#1

Hi,

I just tried to buy an order and their was an error on the payment screen after I entered my credit card info. Amount is deducted from my card. Fiverr support link is also not working. Any solution?


#2

Well next time don’t use a prepaid card.

Fiverr has issues with those.

Fiverr support link is up now:
https://support.fiverr.com/hc/en-us/requests/new


#3

Its not a prepaid card. It is a credit card.


#4

I used prepaid CCs before. They work.


#5

#6

hey, one of those gigs was a puppet that helped me propose to my girlfriend, I couldn’t let the girlfriend see the charge on the regular credit card. It would ruin the surprise.


#7

No i used a normal credit card. It looked like there was problem in fiverr
site that time.


#8

You will get your money back on your card after 7 days. You can check it by visiting the Transactions page of your bank, credit card company or whatever you used to make the purchase.


#9

Sometimes it’s happening. So you should contact Fiverr support team via click here