Fiverr Community Forum

Payment is not found anywhere, while paying for the offer, l got a notification saying payment unsuccessful, but the amount immediately got deducted from my account and now I can’t even find my order?

I am very disappointed and don’t know what to do next.

2 Likes

Try contacting Customer Support:
https://www.fiverr.com/support_tickets/new

2 Likes

My girlfriend just had the exact same experience and Fiverr support is nowhere to be found. We have contacted customer support but they don’t seem to be replying at all

It might take them 3-4 days to reply but rest assured they solve this cases. Sometimes this bug happens and they will help you resolve it as soon as they will get to your query

Hi, they did sort me out. So I am sure you will not lose

Okay thanks a lot for letting me know . Helped a lot :slight_smile:

Thanks ! I’m glad they solved your issue :slight_smile: