Fiverr Community Forum

Payment Issue

Payment has gone but the order confirmation has not been made and the last error message to contact customer support and they are asking for an order number which i haven’t received yet

You will just have to tell them you don’t have one. The forum is just other buyers and sellers. Even admins and mods are just volunteer sellers who help with forum rules, but we can’t see or help with Fiverr transactions.

Same happened me today and I can’t do anything to solve this problem. It’s really weird.

I placed an order for graphics and I’ve been in contact with the seller throughout the week. The end results is deformed characters and it’s evident the person didn’t comprehend my request. No revision is needed because the quality of work is garbage. Can I get a refund?