I’m having problem to make payment using both credit card and paypal (more than 5 times). I have checked with my bank, the fund was transacted but refund from the merchant (Fiverr) after few minutes. I have verified with my bank that payment to merchant (Fiverr) is genuine and bank have updated it in their system as well.
Reported this to Fiverr customer service. Well, only received reply after 1 day, the agent said no problem on their side and requested me to try use same credit card. Ok, I tried and it again failed. And now, need to wait at least another day to get their reply. All i can say is customer service is slow and not attentive to serious issue.
I have google Fiverr payment problem. And what i have read the comment from Fiverr forum, this problem already happened many years ago. No positive feedback in the forum, seems this payment problem never resolve? Seriously, what happen?
I’m really frustrated. Anyone can help?