Fiverr Forum

Payment Received Two Times but Order not Confirmed


#1

Hi Friends,

Today, I received offer 75 $ ( including fiver fee 78.75 $ ) and tried to make the payment through two different credit cards. Both cards have been charged 78.85 $ however order not placed because on the confirmation stage I received “oops” message. I called my banks both of them confirmed payment and advised me to contact fiverr.

In sum, money ( paid twice ) in fiverr’s account but order confirmation not in place

Do you think that it is a problem which can been resolved easily ?

Best Regards

EB.


#2

http://support.fiverr.com/hc/en-us/requests/new

Visit this link and write your concern here.


#3

I have written and await for feedback. Do you know how long it takes to be resolved ? My worry is not to receive a reply soon and living with this trouble for days in my mind.


#4

anything from 24-48 hours. Do check your email or the link above for a reply.


#5

do you think it can be resolved certainly ?


#6

If you are a buyer and it is a genuine problem then I am certain that you’ll help for sure.


#7

as a response to my query, fiverr marked solved and assigned to someone , but actually my problem not solved.
what is the meaning of “solved” is that “assigned to someone” or “problem solved”. Without solving problem, how can it be marked as “solved” ?


#8

You can still reply to the message even though it was marked as solved.


#9

Dear annai80 , I have been charged for an order twice, order still not confirmed, in short my problem has not been solved.
How fiverr can say this problem solved. In which section, I need to raise this question ? Trust & Security ?


#10

Did you check your bank statement to see if a refund was issued? If not, reply to the ticket and let them know it has not been solved. Sometimes it happens that a ticket gets marked as solved. It might be due to the representative forwarding the ticket to another department. You can still reply to it though.


#11

I have called banks right now , there is no refund. I did not understand why they marked as solved :anguished: I am worried that I paid almost 160 $ for nothing if this is not resolved.


#12

Hi,I understand your fears and disappointments. Try contacting CS again telling them your latest update. I am sure it would be resolved.:slight_smile:


#13

I have written them again. I am very disappointed of the situation :frowning: I had ordered 50 $ job before, it was without any problem but this time I have been charged twice in return of nothing.


#14

Ok @fehmarnbeltlink. Just wait for a feedback and hear what they have to say. Keep calm :slight_smile: