I’m having the same issue except I just submitted for the credit. Would have been happy with that. I picked a new seller who was offering more services for the price then others. I assumed this is because they had 0 reviews and were new. Said they were in the United States, but local time and communication proved they were not. (I don’t care where they are or what language they speak but this shows they obviously lied). Got the first communication upsetting a package I did not see in their listing but I paid 25 more for 6 logo options vs 1. They delivered quickly two logos. They were not good. Stock art and standard fonts. I asked for more options as I paid for the 6. No response for 3 days. Filed the refund and magically 1 new logo is loaded. How does this circle even end? Do I just have to accept and lose the money? Ignore it and lose the money, or file for a refund again??
I ended up buying another designer package this weekend, that person delivered straight from adobe stock art a logo I had already seen. I requested modifications, they agreed and completed it. I accepted and paid.
What I was surprised about in this whole experience is these are mostly resources just searching Adobe Stock for royalty free graphics to paste in some font and have access to Illustrator. Granted I agree that is worth some money, but I guess I was expecting differently and maybe i got what I paid for. Seems that in both cases of my orders, they try to deliver the bare minimum option first and then never really give you all the services in the description unless you push for it.