Fiverr Forum

PayPal Chargeback


#1

Hi!
I have a quick question regarding the topic title. Is there any notification inside of Fiverr when buyer decide to do PayPal chargeback? I mean - is the order getting marked as canceled or something like that?

I have this strange issue (second time) that my $ earned in a month is showing different value on my phone, analytics and in the dashboard. It’s $64 difference which makes a sense as I have many $80 orders. Just would like to know if it’s just a bug or someone did a chargeback.

Thank you in advance for your help!


#2

26
Go to analytics, and check under “overview” - do you see a cancellation there?


#3

0$ in cancelation there. Does it mean that it’s just a bug and the analytics/phone is showing the proper number? (Dashboard is showing $64 less than rest). Thank you for your help.


#4

If you do not see anything suspicious in analytics, my help ends here, sorry. Either wait for someone else to hop in here or contact CS right away as I woudn’t count on a bug as an explanation.


#5

I think You should contact CS, They would probably have an answer.


#6

I already did. I mean, it happened to me twice and for the first time they just put some ‘refresh’ on my account which change some numbers (not all, some were still different), so I don’t want to do it second time as it doesn’t really help.
Just was curious if it’s just a bug or chargeback situation.


#7

If you are selling an $80 order, then that $64 number you are seeing as YOUR earnings AFTER Fiverr takes its 20% off of the $80 order is correct. $80 - $16 (20%) = $64. This is what you earned from that job.

GG


#8

I know. I only mention that 64$ difference makes sense because of that. However, the main problem is that:

  • Analytics + Phone app are showing: X + 64$ earned
  • Dashboard is showing: X earned.