today Fiverr sent me an e-mail telling me that a customer opened a dispute in paypal and they had to cancel my order.
I completed that order over a month ago and the buyer didn’t complain, so I tryed to contact him; unfortunately his account was deleted.
I checked my paypal account and there is no dispute open.
I contacted Fiverr and they say that they can’t do anything because the dispute started in paypal and I have to resolve it myself. Now, I understand that this thing maybe out of their hands, but how can I resolve a dispute if paypal doesn’t say I have one?
If paypal contacted Fiverr, maybe it means that Paypal consider Fiverr like the seller and not me (that would explain why they got notified and not me. So maybe is Fiverr that has to resolve the dispute demonstrating that I delivered the work?
I also sent an e-mail to paypal and I’m waiting for their answer.
In the meantime Fiverr tells me that they can’t do nothing and me neither. So in a situation like this what a seller has to do? No communication with buyer, not answers from Fiverr, not notification from paypal.
Has this ever happened to you?
Thanks for your repllies!