Fiverr Forum

Paypal Revenue Withdraw not working?


#1

Is it just me or the paypal revenue withdrawal currently is not working? it is graying out.


#2

Same here since last friday (I believe).



I contacted Customer Support Immediately, but no response from them in 3 days.



Frustrating.


#3

i also opened a ticket… haven’t receive reply yet


#4

I used fiverr revenue card it works just fine! Must be a paypal issue.


#5

Reply to @wingle: ur paypal icon alway gray out?


#6

This is a Fiverr issue. Paypal is just fine. Yes, my “Fiver Revenue Card” button is fine, but I need the Paypal button to be fine.



Only a few sellers are experiencing this issue, so it is not a Paypal issue.


#7

Reply to @s_sayan: you got the reply from customer service?


#8

Reply to @wordpress_seo:



Yes, I finally got a reply from Customer Support today. They want to verify my identity first.



Seems like they don’t touch revenue issues without the proper verification. So now I have to provide a scan of my ID and a PayPal transaction ID that corresponds to the FIRST PayPal account used on the Fiverr account in question.



Seems like they are doing this just in case my account was hacked. I don’t really think my account was hacked, but I will provide all they ask of course.



I just hope they don’t reply in 4 more days.


#9

Reply to @s_sayan: Thanks, please keep me posted…


#10

Reply to @s_sayan: Well, I’m really glad you finally got a reply :wink:


#11

Reply to @wingle: Shouldn’t be a Paypal issue as I did a withdrawal earlier today :slight_smile:


#12

Same to me! I provided detailed required info for paypal, payoneer and other personal info…



Finally, all my withdrawal options was restored very fast…


#13

Reply to @whitehatseo10: How many days did you take?



i just opened ticket yesterday.


#14

Reply to @wordpress_seo:



I suggest you post a reply with a scan of your ID and the PayPal transaction ID of your last withdrawal before they reply the first time. That way you can get a solution as soon as they read it (I guess).


#15

Reply to @s_sayan: Thanks a lot for the suggestion.



Did you get your issue resolved? or still waiting for them to reply.


#16

Update:



They replied within 3 hours after I sent them my ID, etc. They said I should now be able to withdraw my funds. However, the Paypal button is still grayed out.



I managed to withdraw the funds using an old confirmation email though. And yes, the Paypal button was still grayed out before I withdrew the money.



So, they partially fixed it. I got the money (which is all that matters anyway), but still will contact them regarding the grayed out button.



I will keep you guys updated. :slight_smile:


#17

Update 2:



The Paypal button is fine now.



All in all, it took them over 4 days to respond and fix the issue.



Best Of Luck.


#18

My issue just got resolved as well : )



#19

Reply to @wordpress_seo: I do not use Paypal. Payoneer is best for me :slight_smile:


#20

Reply to @s_sayan: That’s great, mate!