in late August a customer ordered a gig from me, realized he didn’t want it after all, and we mutually agreed to cancel.
Since then, I completed a few gigs for other customers, but the “pending clearance” period never ended. The bar is there, it’s full, the date has passed and I still have $0 available.
I contacted support and they confirmed it’s a bug, but it’s been over 3 weeks that the week has been opened and not a word has come. I just got another order this morning and it’s frustrating to feel like I’m doing it for nothing (not that it’s a big amount of money, but it’s also a matter of principle.)
Is this happening to anybody else? Should I just open another ticket? I know it’s a big no-no, but for all I know the person responsible for it may not even be working for Fiverr anymore (I don’t know what else to think!)
Another ticket would just slow things down even more.
You can add a new message to your current ticket.