This situation clearly proves how buyers will always have the upper hand over sellers on Fiverr.
Long story short, I provided a marketing report with 3 different files for a client and delivered a few hours early. After I delivered I had to hop on the road and run some errands so I signed off the Fiverr app. About 15 min after I logged off, the client I just provided the reports for was very upset because she was expecting 3 reports but was wondering why I only had sent one. Little did she know that when on mobile, you need to swipe to the right to view multiple files that were sent. She wasn’t aware of that so she messaged me a few times all within minutes then getting very irate claiming I’m scamming her and the whole time I had no idea since I was on the freeway.
She contacts support and claims she was scammed and had not received her reports. Once I sign back on (which one hour has went by) I explained to her I wasn’t scamming her and she had to swipe to view all the reports. I asked why she would contact support with such a short amount of time that had passed and without talking to me first. She realized what the issue was and apologized and claimed she contacted support again to explain.
Of course, Fiverr automatically rewarded her with all her money back and she gets all the reports for free. I was shocked, I sent multiple screenshots and knew I had a very good chance for this to get reversed. I went back and forth with support and he was very nice and understood what I was saying.
Long story short he basically said he couldn’t do anything because the review team had already made the decision. I asked him if this was fair to him, he basically could only apologize because he knows they messed up and that it’s out of his hands. I just let it go and could only shake my head about the whole situation. If you want a gig for free, I guess you just say you never received it and you will get it for free. Definitely a very scary scenario for sellers because you literally have no support behind you even though you did everything the right way.
Definitely makes you think twice about selling on Fiverr.