In all honesty, I don’t think it’s flat-out stealing. I DO believe it’s a glitch in the system. Granted… a repeated one because I’ve had this happen once before and was able to get compensated for it. Here’s what I wrote to Fiverr CS this morning to address the issue:
Good day Fiverr CS,
I am writing to let you know that I received an order from a buyer for $12 (odd, I know) and in my revenues, it was listed as $9.60. From experience, something told me he used a discount code from Fiverr. So, I asked the client if that’s what he did. He said he did - it was a 20% off discount code.
While I think it’s commendable that Fiverr offers discounts (even though it is already a discount site), I think it’s in bad taste (and a slap to the face) of the sellers who are not aware of the discounts being offered. I do not feel that we sellers should be penalized for a buyer using a discount code. I feel if you guys want to offer a discount code that the cost should ultimately come from your end - not the sellers. It’s not right that the order comes in for $12 and, after all the work I put in for a nearly 1,500-word article, I get just $9.60 - in what should be $12.
Is this just a glitch on your end?
Thank you for your attention to this matter.
As you can see, I wasn’t mean about it. I didn’t post the full response from Dan… but maybe I should… Here’s the rest of it:
Because of this issue, I’m creating a technical ticket for our Fiverr Tech Team. They will review your support request ticket and work on resolving the issue for you. This may take some time to resolve on our end, but we will keep you updated on their progress.
Once the issue is resolved, one of our support team members will update this request with the feedback received from our tech team. Thanks for your patience with this technical issue, and we apologize for any inconvenience this may cause you.
Now, whether it’s a bug or a glitch, it doesn’t matter… it shouldn’t happen. And, Fiverr needs to deal with the issue to fix it… permanently.