I’ve been reading complains about Buyers ordering the wrong gig, responding to the Order Requirements without providing any of all of the required information or simply being unresponsive. Myself and many other Sellers are left to suffer the consequences. TRS sellers and Levels are effects when an order is canceled because “delivered on time stats” which cancellations are a factor of. I know this because a few days ago I lost my TRS status due to “delivered on time stats” due to cancellations.
Fiverr’s current system ‘punishes’ Sellers by lowering our Gigs search rankings and more regardless of who prompts cancellations or the reason behind it. Sellers should not be ‘punished’ with lower ranks, ratios, etc. if a Buyer initiates a cancellation for any reason. It’s unfair. I know others have expressed the effects it had on them and their Gig sales.
We need a feature that allows us freelancers to have more control over our own orders and completing these projects.
We don’t want to cancel orders if we can prevent it, but once a Buyer responds to the Order Requirements start––the duration time begins. We have the “extension” feature that’s just a band aid solution (it to when goes unanswered turns into a 48-hour cancellation). We have no control or ability to stop an order when needed, so we can firmly address and obtain what is needed to complete an order verses cancellation.
Fiverr’s team themselves have said, they can’t “force a Buyer to read the Order Requirements or force them to provide the required information needed to begin working on the order”. However, we need a way to largely address and stop order issues in their tracks in a practical way.
Time is a valuable factor that would prevent a large majority of cancellations if we were able to control it within the orders. Being able to utilize (not abuse or misuse) a manageable order time when needed is essential, not only for Sellers but for Fiverr’s business model. The more orders we are able to complete, the more money Fiverr makes and the happier everyone is.
Please comment, like, share, etc. if you support the addition of this feature. It’s time for a change.
Edit: I wanted to clarifying that I am not referring to a “REJECT” button that rejects an entire order. Without detail to why an order was rejected I feel that’s be a bad experience for a Buyer. What I am saying is there should be a “PAUSE” button for the order or a “REJECT” button when it comes to Buyers providing little to no information when it comes to the Order Requirements in an effort to have a way for the timer (because they responded simply to open the order) to stop while we get what is needed for the Order to be completed. In instances where cancellations are needed (ie. the Buyer is refusing to provide information and/or is asking something the you don’t provide) cancellations like these should not effect your account in any way. It is unfair.