dtongsports Posted May 10, 2015 Share Posted May 10, 2015 ‘Like’ and comment if you are NOT in favor of the new ‘response rate’ feature…If you DON’T like it or want it, let your voice be heard by Fiverr.I’m really seeing no point in implementing this as it holds no bearing on sales, deadlines, and ratings. We should be able to choose which messages we want to reply to and which we don’t. I get 3-5 spammy messages a day and I’m supposed to reply to them then mark em spam? I get people asking me questions that are already detailed in the gig description such as price and what is included, I sometimes ignore these because if you can’t figure out those details, it’s probably not the best idea to work with those people as they become extremely time consuming and will take away time to focus on ORDERS and gaining QUALITY customers.This is a micro-managing type of feature. No one on Fiverr who is a seller wants to be told that they MUST reply to their messages in their inbox with 24 hours otherwise they will be docked pay and bonuses (exposure/levels).It’s causing people more headaches than anything and should have no weight or bearing in how our exposure, levels, search results, or any other negative factor that could occur by not replying to a message.It should be OUR choice and this feature should be removed. IMO…By the way, I have answered every single message I have gotten in the past week within an hour or two and I’m at 91% response rate. I don’t have time to rack my brain over stuff like this and I’m sure a lot of busy, successful entrepreneurs don’t either.Thanks for your time.DTong (TRS)Sheriff’s Note: Move to Suggestion Box for Fiverr staff to observe. Link to comment Share on other sites More sharing options...
maddisont Posted May 10, 2015 Share Posted May 10, 2015 I completely agree with every point. I don’t want to have this feature, and I don’t feel it offers anything necessary. Link to comment Share on other sites More sharing options...
Anna Posted May 10, 2015 Share Posted May 10, 2015 I so agree! This feature does not make sense and is incorrect. How did my response time drop from 100% to 67% in 2 days with me replying to every single message.I also don’t think it is necessary and would like to see this removed as well. Link to comment Share on other sites More sharing options...
mrtimthewriter Posted May 10, 2015 Share Posted May 10, 2015 Seconded. I feel that Fiverr is backing sellers into a corner - making sellers respond to customers who may clearly be a problem or looking to cause problems. This results in our, the sellers’ time being wasted, and our Fiverr reputations being affected from cancelled orders. Link to comment Share on other sites More sharing options...
chase183 Posted May 10, 2015 Share Posted May 10, 2015 I also agree and I think the response rate is glitchy Link to comment Share on other sites More sharing options...
katecarlile Posted May 10, 2015 Share Posted May 10, 2015 My response rate is already down to 50% because I have chosen to ignore a spammer, one of those customers that try to get you to do work away from fiverr, and someone that was asking for something that I don’t even do! Link to comment Share on other sites More sharing options...
preetiyoga Posted May 11, 2015 Share Posted May 11, 2015 I agree, response rate is headache. client responded me Thank you, which was end of conversation but because i didnt send anything back so my response rate is down…dosent make sense… Link to comment Share on other sites More sharing options...
gingerwriter Posted May 11, 2015 Share Posted May 11, 2015 Yes, remove this feature. Unnecessary any way you cut it. My response rating dropped from 100% to 67% after responding to every message within 12 hours. 90% of the messages I receive happen while I’m asleep, so at this rate my response percentage will go to 0% in no time… Ridiculous feature that holds no value. Link to comment Share on other sites More sharing options...
Guest dzgn_101 Posted May 11, 2015 Share Posted May 11, 2015 Mine is currently at 0%. I have no idea why. I always respond to messages and stop before it becomes socially awkward. This seems like another useless feature that adds nothing but stress. Link to comment Share on other sites More sharing options...
emasonwrites Posted May 11, 2015 Share Posted May 11, 2015 Seriously, it would great to know what the function of this kind of tracking is supposed to be and how it even works, since it seems to work differently for every single person. Lots of users are responding to every message immediately, and their percentage is still going down.I take ten hours to respond to a message (I don’t answer messages in between the hours of 10 p.m and 8 a.m), and mine doesn’t do anything. I even completely ignore a message with a request for triple the work I very clearly state I’ll do for $5, and it doesn’t budge.I’m soooooooo confused as to how this works and it seems pretty pointless, frankly. If we don’t want to respond to some messages, especially from spammers or people that we don’t want to work with because they come out of the gate being unreasonable, how is that any skin off of Fiverr’s back? That buyer moves on and contacts/works with someone else–Fiverr doesn’t miss out on any profits, it’s just the seller that doesn’t respond that does. Link to comment Share on other sites More sharing options...
socialplusone Posted May 11, 2015 Share Posted May 11, 2015 I think this feature is not bad, but its really annoying when we got Spam message because always seller wants to reduce response time. Link to comment Share on other sites More sharing options...
jtengle Posted May 11, 2015 Share Posted May 11, 2015 Does a low response rate result in a drop in sales/levels? I haven’t seen anything from Fiverr explaining why this exists or what it’s meant to do. Link to comment Share on other sites More sharing options...
thepromogirl Posted May 11, 2015 Share Posted May 11, 2015 jtengle said: I haven't seen anything from Fiverr explaining why this exists or what it's meant to do. Myself and others feel the same way. I understand adding new features from a business to consumer standpoint, but it's pretty useless if you don't explain its intended purpose and process in detail. See: http://forum.fiverr.com/discussion/65263/response-rate-analytics-can-anyone-clarify-a-few-things#Item_13 Link to comment Share on other sites More sharing options...
gingerwriter Posted May 11, 2015 Share Posted May 11, 2015 Reply to @emasonwrites: I sent a ticket CS asking them how the stupid thing works and have yet to receive a response. It’s pretty ridiculous we have to send a “help” request to get any answers about these new “features.” Link to comment Share on other sites More sharing options...
emasonwrites Posted May 11, 2015 Share Posted May 11, 2015 Reply to @gingerwriter: Agreed! I know they posted about it on the blog, but I’ve read the post twice and it doesn’t say anything about why they bothered to add this feature or how it works. So…not very helpful. It was just, “Here’s a new feature! Cool, right?” Nah, bro. Not cool. I’m trained in literary analysis and was raised by an engineer. I need to know why and how… Link to comment Share on other sites More sharing options...
mrthib Posted May 11, 2015 Share Posted May 11, 2015 I agree as well. Would be happy to see this feature go away. Link to comment Share on other sites More sharing options...
tsweezey Posted May 12, 2015 Share Posted May 12, 2015 Well, to be honest, the feature is really weird, but it doesn’t seem to have any negative side affect, just another example of “feature bloat.” This metric isn’t seen by anyone but the seller.With that said, the response rate seems to apply to conversations where the customer had the last word. So if the customer said “Thank you”, and you don’t reply, then your rate percentage drops. The thing is, these features are suppose to encourage us to be better at what we do, but I don’t see it. I don’t see how us spending the extra time to have the last word is remotely productive. Link to comment Share on other sites More sharing options...
dtongsports Posted May 12, 2015 Author Share Posted May 12, 2015 This is a message I got this morning…"hy. i m very poor. please help me how became a good seller like u?"So…I’m suppose to spend my day answering emails like this?My goodness.DTong Link to comment Share on other sites More sharing options...
wpfalcon Posted May 12, 2015 Share Posted May 12, 2015 Reply to @dtongsports: You just made my day =)) Link to comment Share on other sites More sharing options...
xpertmarketer Posted May 12, 2015 Share Posted May 12, 2015 Consider using a generic quick response to deal with messages you don’t want to respond to… Link to comment Share on other sites More sharing options...
emasonwrites Posted May 12, 2015 Share Posted May 12, 2015 Reply to @xpertmarketer: I think the bigger problem is that people are responding to every single message they get and their percentage is still dropping or hovering at some number less than 100%. Link to comment Share on other sites More sharing options...
dtongsports Posted May 12, 2015 Author Share Posted May 12, 2015 Reply to @xpertmarketer: which is still taking the time to respond Link to comment Share on other sites More sharing options...
lunabea Posted May 13, 2015 Share Posted May 13, 2015 I only get a 100% response rate, no matter how long I leave messages or if I reply at all. Think it’s very, very broken. Link to comment Share on other sites More sharing options...
emasonwrites Posted May 13, 2015 Share Posted May 13, 2015 Okay, seriously? I’ve had a static 100% response rate for the last nine days. I turned on vacation mode two days ago, and haven’t had a message in the last twenty-four hours. Somehow my response rate is now 88%, despite not having received ANY messages, including none on any order pages (I checked). I am so confused…Whatever. As long as it doesn’t start to affect my sales. If they for some reason think that it’s a good idea to factor their broken “response rate” measurement into our search rankings or tab rankings, then I’ll be angry. Link to comment Share on other sites More sharing options...
kancutboy Posted May 13, 2015 Share Posted May 13, 2015 is this disturbing issues? because i think it doesn’t matter. :-S Link to comment Share on other sites More sharing options...
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