Phone verification help

[toluwalopemi143]

Hello doers, I’m finding it hard to verify my phone number. Please how do I overcome this challenge?

[misscrystal]

Hello, can you be more specific? What happens when you try?

I entered my phone number, got a code on my phone and entered it in the four boxes and was verified.

[abdulla_malik]

@toluwalopemi143

Here’s are the steps you can get your number verified.

1. Go to settings
2. Click security (find it on left sidebar)
3. You’ll find small heading “PHONE VERIFICATION”
4. Add your number there. Within few seconds you’ll get a message on the number you entered.
5. Wait 30sec.
6. Enter the pin number in the input box.

And you are done.

[toluwalopemi143]

@toluwalopemi143

Here’s are the steps you can get your number verified.

1. Go to settings
2. Click security (find it on left sidebar)
3. You’ll find small heading “PHONE VERIFICATION”
4. Add your number there. Within few seconds you’ll get a message on the number you entered.
5. Wait 30sec.
6. Enter the pin number in the input box.

And you are done.

The message I always get is that I’ve tried and failed verifying my

number and that I should try again in 48hrs

[abdulla_malik]

The message I always get is that I’ve tried and failed verifying my

number and that I should try again in 48hrs

@toluwalopemi143 Is your desktop/laptop time correct? Is the time same as your local time?

[toluwalopemi143]

@toluwalopemi143 Is your desktop/laptop time correct? Is the time same as your local time?

The time on my desktop correlate with my local time

[misscrystal]

1. Are you getting 4 numbers on your phone to enter into the site?

2. Are you entering them into the site in the 4 boxes?

[abdulla_malik]

Ok. Wait 48h as they said. Update us if you face problem after that.

[Guest offlinehelpers]

The time on my desktop correlate with my local time

There might be a problem with your location - your location shows Nigeria, but your time is showing up in a completely different time zone.

[miroslavglavic]

it could be also that your forum profile photo and your fiverr site photo are two completely different people. why?

[abdulla_malik]

There might be a problem with your location - your location shows Nigeria, but your time is showing up in a completely different time zone.

Speaking of time zone. If VPN used then this might be the reason.

[Guest offlinehelpers]

Speaking of time zone. If VPN used then this might be the reason.

Yep - hence not being able to verify by phone. Fiverr sends the verification codes using international prefixes to Nigeria, but if the Fiverr user is actually in the US, the code won’t be verified.

[toluwalopemi143]

There might be a problem with your location - your location shows Nigeria, but your time is showing up in a completely different time zone.

I’ll try again and contact you about the reply.

[toluwalopemi143]

I’ll try again and contact you about the reply.

I have the same picture in both

[toluwalopemi143]

I have the same picture in both

The picture on my forum profile is different from that on my fiverr

profile. Please how do I change the one on the forum?

[misscrystal]

The picture on my forum profile is different from that on my fiverr

profile. Please how do I change the one on the forum?

This picture on the forum will update soon. It takes longer.

[Guest offlinehelpers]

The picture on my forum profile is different from that on my fiverr

profile. Please how do I change the one on the forum?

Log out of the forum, and then log back in - it should change then.

[toluwalopemi143]

Log out of the forum, and then log back in - it should change then.

It’s been changed.Thanks

[Guest offlinehelpers]

It’s been changed.Thanks

Glad you got it sorted!

[toluwalopemi143]

Log out of the forum, and then log back in - it should change then.

The problem with the phone verification still persists.

[Guest offlinehelpers]

The problem with the phone verification still persists.

Are you in Nigeria or the US?

[misscrystal]

Are you in Nigeria or the US?

We need to know what country you are really in.

Your problem will be solved if you tell customer support that the country that shows on your profile is wrong most likely.