I am in very bad shape at this moment at the start of the month. One Buyer placed an order this night, without contacting me, at all. Did not fill in any information. Then he wanted to talk outside the platform (via voice). I refused to, of course, because of the TOS. Then he decided to send me an mp3 format voice file inside the Fiverr. He explained to me some of the information there, of what must be done to the work. I refused to work on the order as it had some of the work I was not capable of and I didn’t like the work in general.
I opened the dispute for cancellation. He ignored me for an hour, and finally responded to me. He started frying me, terrorizing, saying, that has some sort of “proof” and pictures (even though buyer and I chatted on Fiverr’s order page). He also said go to see the doctor, pretending that I am “Fiverr” (probably pretends that I am Fiverr, who’s controlling “my account”). Stuff like that. And how do I feel right now? I feel TERRIBLE. Is he trolling or is he for real, a “douchebag”?
He says he doesn’t care about the work anymore and to keep the money. I obviously don’t want to do that. But I also afraid that he would reject the cancellation request.
The countdown is still running out (about less than 22 hours right now). I had already opened a cancellation dispute, but as I said, the timer doesn’t stop.
I would like to get some quick suggestions of what further actions should be made in order to avoid all of this situation. CS will most likely not respond within this period of time. Could the order be marked as Very Late while the cancellation is in dispute?
I contacted CS ~16 hours after the order was made by the Buyer. The issue was resolved in less than 24 hours after the CS submission. CS cancelled the order for me and are currently in investigation of Buyer’s behavior with theTrust & Safety team. Hooray!