Placed the order, paid the full amount yet the product has not been delivered

[reachpd]

I placed an order to have a company profile done, had a lot of back and forth with the designer. she never understood my complete requirement and finally I asked her to send me the ppt so that I can make the changes. I still havent received it. so I paid approx. USD 150 and have not received anything. How do I take this up? Please help.

[und3rcult]

you should cancel the order immediately, only then you get your money back

[eoinfinnegan]

Is the order delivered or late yet?
If delivered without any product then go to Customer Service.
If it is late then you should contact the seller or possibly cancel the order if they are uncommunicative.
If it is not delivered or late then you simply need to wait. Different sellers operate differently; not all sellers respond to messages/work on Fiverr every day for various reasons.