Fiverr Forum

Placing order not working


#1

Hello, everyone!

Is anyone else having trouble placing an order? I tried multiple times to place an order, but it gets stuck after submitting my payment every time (it shows a message “Oh no! We are having a problem processing this order. Please contact Customer Support.”). I’ve contacted customer support twice now, and both times all they tell me is that I will get my money back into my bank account, but no one is answering my actual question of how to fix this bug!


#2

Unfortunately, you cannot fix this bug.

Few things you could do:

  1. Try different browser
  2. Try different payment method
  3. Wait a bit and try again later.

Good Luck! :thumbsup:


#3

Thanks for the reply! I’ve tried all of these already. That’s why I’m so frustrated that Customer Support is not even answering my question…


#4

Customer support does state the time window for reply is between 12-24hrs.

I would recommend not messaging them too much as this may delay any further response.


#5

Just to let you know, they managed to fix it. I am in actual disbelief that I finally managed to place an order :smiley: :grin: Thanks for the tips!