So the one on the right is the file you uploaded (1080p30) and the one on the left is the one it actually stored after compression (720p60)? If so, its unusual that it doubled the frame rate from 30 fps to 60 fps. Allowing 60 fps is good but not changing an existing frame rate from 30 fps to 60 fps (maybe it thought it compressed better that way, though I imagine it wouldn’t usually be the case).
No , I tried various file compressions 30/60 frames a second and Avi variations the result was the same. And then I went to other sellers gigs who I know just added a gig . The results were the same. This morning I uploaded 4 variations 720/60fps/320k was the last one.
They all produced streamed video that looked the same and audio @ 64b 22ktz
So it’s confusing if you put “before” on the one on the right and “after” on the one on the left but the one on the left (720p60) isn’t what Fiverr has converted it to from the one on the right (1080p30).
It would be better I think to put on the “after upload” screen the exact properties after upload of the one on the right (the one which was originally 1080p30 before uploading).
Sorry , it keeps the frame rate. Although it was converted from 30fps to 60 by imedia. So technically it’s not really 30fps. Basically audio is now pushed down to 22k from 48k no matter what.
This is the response from CS
"Unfortunately, this is not something that can be fixed as this is a system’s default and cannot be changed. The system will always change the audio quality for the video. "…
No problem. I just think for showing to CS or anyone it would maybe be better showing the exact changes after uploading a particular original file. ie. just showing the properties after clicking on it from Windows Explorer and selecting the “properties” or showing the properties using the “MediaInfo” app, without anything converting it afterwards or not showing accurately the fps of the file directly after Fiverr has converted it - edit: or it being from a different uploaded file.
I was going to upload a video at that ratio and see if the audio stays at 44ktz . That was the output so I guess I’ll see what happens. Could not remember the minimum video requirements from a year ago,.
Yeah all I can say is 64bit mp3’s is totally unacceptable these days for a media driven website. If soundcloud and other websites can house 320kbps mp3’s so can fiverr. I’ve easily lost about $1000 in the past year do to this issue because of clients cancelling orders because they thought the quality was terrible.
I realize that a client has to be pretty stupid to no realize something isn’t right and that the preview has been data compressed (how could things get lower quality than what you sent the seller…) but many clients are very ignorant and don’t figure this out, and I didn’t realize this was an issue until recently.