I’m new here on Fiverr (hello everyone !) so I have no idea how things work.
Seller sent me a JPG file explaining that if I like it, he will send all the source files etc.
So I had one revision and I was still not happy but I decided that I can modify it myself a bit since the guy really did try to fulfill the requests.
He sends finished revision JPG file and I went on and accepted that thinking that the additional stuff will unlock.
However, there are now no source files.
His account is unreachable for some reason, he mentioned that he got reported.
How can I get the source files now when I can’t contact him through the order page, through the messages or his profile?
Was I supposed to let him know that I like the logo and then ask him to attach the source files?
How does the support react regarding issues of this type?
I already contacted them.