Hello everyone! I’m relatively new to Fiverr (joined about 1.5 months ago or so) and I’ve recently stumbled upon a problem:
I’m a seller, and I finished an order yesterday and submitted it, but my buyer reported that she couldn’t save the file, and when she finally managed, the file was corrupted.
Now, the file I sent her was a .png for a vector portrait, and the resolution is quite high. She tried opening it on her phone AND on her laptop, but nothing worked. I also tried re-exporting the file from Illustrator and it still seems messed up.
I tried sending it to her again this morning, but I’m pretty sure it’s still corrupted because the preview of the order is all messed up. During my work, I sent her small updates with how it was coming along, and all the message previews were fine, so that’s what Im comparing it to.
Any thoughts? Should I lower the resolution? Is this a problem with my computer, or is it Fiverr?
Please help, and thank you in advance to anyone who replies!
UPDATE: I don’t know what it was, but she managed to get the file in the end, and it all worked itself out! She was a very understanding and polite client