an0007 Posted June 25, 2020 Share Posted June 25, 2020 Dear fellows,A buyer has reached me from 3 different ids asking for so many discounts etc, then he finally orders from 1 of the id. When I delivered the work he cancelled order and asked refund, I rejected because I had put so much effort in that work, Now he just keeps on asking for revisions “WITHOUT REPLYING TO MY MESSAGES AND TELLING ME WHATS WRONG IN SUBMISSION” and has finally cancelled it today and he cant get any more revisions,now it says on order page that please contact Customer Support for resolution.It has been 5 days I contacted Customer Support but still no reply, just got an automatic response and nothing more 😦 . I’m worried now asbuyer frequently asked for more revisions without telling me what to do and what’s wrong with submission (because everything is totally perfect which I submitted), Now Buyer might go away with a negative review now then how would Customer Support help me? Link to comment Share on other sites More sharing options...
developercareer Posted June 25, 2020 Share Posted June 25, 2020 where from this buyer?i mean where lives in your buyer?i hope that you can solve your problem as soon as possible contact with fiverr customer support centre Link to comment Share on other sites More sharing options...
lloydsolutions Posted June 25, 2020 Share Posted June 25, 2020 where from this buyer?i mean where lives in your buyer?i hope that you can solve your problem as soon as possible contact with fiverr customer support centrewhere from this buyer?i mean where lives in your buyer?Naming countries or nationalities of buyers and sellers is not allowed on the forum. Link to comment Share on other sites More sharing options...
abidafawzia Posted June 25, 2020 Share Posted June 25, 2020 Please immediately contact with fiverr community. I hope you will be able to comeout from this problem. Link to comment Share on other sites More sharing options...
an0007 Posted June 25, 2020 Author Share Posted June 25, 2020 Please immediately contact with fiverr community. I hope you will be able to comeout from this problem.I did 5 days ago, still no response 😦 Link to comment Share on other sites More sharing options...
anisocialmarket Posted June 25, 2020 Share Posted June 25, 2020 I did 5 days ago, still no response 😦Don’t worry. There will always be such buyers that have bad intentions.Just always keep in mind you should write to Fiverr community and explain the situation on time. Link to comment Share on other sites More sharing options...
teachernita Posted June 25, 2020 Share Posted June 25, 2020 Is a buyer allowed to have multiple accounts? I thought that only one account is allowed. Just asking? Link to comment Share on other sites More sharing options...
developercareer Posted June 25, 2020 Share Posted June 25, 2020 where from this buyer?i mean where lives in your buyer?Naming countries or nationalities of buyers and sellers is not allowed on the forum.oh sorry for this mistake Link to comment Share on other sites More sharing options...
maddisont Posted June 25, 2020 Share Posted June 25, 2020 It can take CS up to 10 days to respond with everything going on. They should be able to sort it out when they get to your message. Just give them time and don’t repeatedly send messages.As long as you delivered the order as described to your buyer, the buyer can’t cancel just because he didn’t like the work. If you offer unlimited revisions, however, (I’m not sure if you do), then the buyer can keep asking for revisions as long as he wants.It is also against TOS to have multiple accounts, so your buyer will likely be banned from the platform when CS looks into it. Link to comment Share on other sites More sharing options...
dreamspace0 Posted June 25, 2020 Share Posted June 25, 2020 Contact support team Link to comment Share on other sites More sharing options...
otractic Posted June 26, 2020 Share Posted June 26, 2020 That’s just terrible. I feel that the best way to avoid this all together, is to contact support, which sometimes they do a good job or a bad job, but perhaps if you contact them, explain the situation and that you’ve submitted the order and that the buyer did not explain what went wrong. Perhaps, they’ll solve it for you. Link to comment Share on other sites More sharing options...
an0007 Posted June 26, 2020 Author Share Posted June 26, 2020 Thank you everyone, I was worried but now I’m hopeful ❤️ Link to comment Share on other sites More sharing options...
zabed_designer Posted June 26, 2020 Share Posted June 26, 2020 Contact customer support team Link to comment Share on other sites More sharing options...
an0007 Posted June 29, 2020 Author Share Posted June 29, 2020 Customer Support was really helpful, I’m really happy that the issue is resolved Link to comment Share on other sites More sharing options...
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