Please help, My buyer activated the order but never sent me the information. What should I do?


#1

Hello Fiverr community,

I have a quick questions and looking for the best possible solution. My buyer has activated the order and didn’t provide the information needed for me to start instead the buyer send me a question to which I replied promptly. The clock is ticking. I have tried to nudge the buyer like 3 times, sent 4 messages but still no response. My gig has 4 days until the time for delivery runs off. Right now, there are 3 more days left.

What should I do in this case? I do not want to do mutual cancellation because I’m afraid that it will effect my rating.

Please give me your best suggestions.


#2

Contact the buyer. Give him/her time to comply or respond, the buyer might be in a different time zone or just busy. Follow it up. If still unresponsive. be polite and request for mutual cancellation.


#3

Also, you can move the order in mutual cancellation request to freeze the remaining time (also you need to send a message to the buyer to explain that request).


#4

contact himm…or let it be…no effect to you…order has not started hasn’t it ?


#5

give him some time. maybe after 48hrs still no response, politely tell him the reason why you mutually cancel.


#6

It’s really up to you what to do. If you are unable to do the work without more information from the buyer, I would request the mutual cancellation and move on.



I guess you missed the big announcement a week and a half ago from Fiverr?

http://blog.fiverr.com/mutual-cancellations-longer-affect-seller-ratings/


#7

Reply to @effdog: It was started