Fiverr Forum

Please I need an experienced seller to help


#1

Hello there!

Please I need an experienced seller to explain the implications of order cancellations to me.
I noticed somethings with my gigs.
Please this will look like an interview.


#2

The answer is simple: If you cancel an order – any order – it will lower your order completion rate. If your order completion rate falls below 90%, and is below 90% on the 15th of any month, you will be demoted a level as a seller.

I have no idea what this means.


#3

Thanks jonbaas

Look like an interview - I mean I may need to ask some series of questions


#4

OK, right now my order completion rate is 90% because 2 orders were cancelled within the last 60 days. However, since the first order was cancelled I never received a message for a new buyer that found my gig through the fiverr search.
I mean fiverr is not sending me traffic any longer even when I am bringing in traffic everyday.
This is very unusual because whenever I am bringing in regular traffic, fiverr usually send me traffic and I use to know because of new buyers.

So, please do you think this problem was because of my less than 100% completion rate?


#5

Fiverr never guarantees, promises, or claims that they will send you any traffic to begin with. You should not be counting on someone else to make you successful.

I cannot speak for how Fiverr has chosen to manage their search algorithm, but I can say that it is unwise to blame Fiverr when things are not going the way you want them to. If you are at a 90% completion rate, complete more orders, and your completion rate will rise. If you need more customers to provide more orders, go out and find them.


#6

You have 20 orders in the last 60 days to have 90%. And it does seem like cancellations cause a slow down.


#7


#8

Thank you very much jonbass. I will see if I’ll be able to restrategize my marketing technique


#9

Nice advice.
I will try my best


#10

Well, I don’t think I’m blaming them, I can’t just do but observe a deviation from the usual thing.


#11

Thanks misscrystal
Hmmmmmmmnnnnnnn!
I think this is exactly what is happening in my case.
No new buyer from the search for almost 2 months.
Quite unusual.
I guess the cancellations might be a factor.


#12

Really informative
Thanks maria