Fiverr Community Forum

Please I need urgent help from experienced sellers here

Hi guys

Please if a buyer sends a file which I suspect to be malicious. Please how can I protect myself and scan the file without downloading it on my device.

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If found the buyer suspicious because he has no seller review on his account.
And he’s from…

Perhaps he might be a real buyer but I really do need to be careful.

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I suggest you tell the buyer you never open anything when you don’t know what’s in it. And suggest they tell you what’s in the file.

If they disappear after that, you can report and block them on the basis that the file was suspicious.

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Ask them to send the file normally. Try to avoid opening attachments.
And as @coerdelion said ask them what’s in the file.

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With Virus Total.

Right-click with your mouse on the file, copy the file address, and then paste it into Virus Total (choose the URL option).

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Thanks you very much,
I really appreciate your help.
:handshake:

Thanks you very much,
I really appreciate your help.
He latter did through a screenshot.
:handshake:

Thanks you very much,
I really appreciate your help.
I’ve screenshoted your response.
This is exactly I’ll do next time.
The buyer ordered, I delivered and he was happy.:handshake:

Block the buyer. Don’t even consider opening it. You have no reason to.

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Thanks you very much🤝

He later turned out to be a genuine buyer. He was kind enough to screenshot the document and send.
I did the work and he was happy.

Thanks🤝

You’re welcome. I understand that it’s a bit difficult to determine this at times.

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My reason for suspecting him was because he has no review from sellers.
Perhaps, I’m his first seller.

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Yeah probably. Lucky you!

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Usually I check every buyer’s profile to know if they have been buying or just a random, usual phishing scammer.

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I’d be careful, though. Some people might use Fiverr exclusively to collude. And in that case, they’d give each other great reviews.

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Thanks @humanissocial
That’s a valid point
I’ll also be careful.

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I would test it on a test virtual machine or a pc I will never use. If it’s a virus it won’t harm me, because I have no data on it. If it’s a scam, I will flag the buyer.

1 Like