I want to be able to offer the most reliable and accurate turnaround times possible, however it is very hard when business days and holidays are not taken into account. I do not work 7 days a week, I know surprise surprise, so having a way to incorporate business days or holidays into delivery time would make transparency and accountability SO much better. I hate asking for extensions to account for weekends and holidays. It makes me look lazy, but honestly I work 12 hour days 5 days a week so the weekends are my respite.
Anyone else feel strongly about this?