I am always very hesitant to use the resolution center because of the fact that it creates a big red “DISPUTE” message for the buyer. The appearance is extremely negative and having got them from sellers myself I always think something like -
Oh great, they have messed up or they are going to mess me around
Changing this could make it more usable for sellers. When I need extra time or something else because of a buyer’s issue etc I tend to allow the order to go late rather than use the Resolution Center. This makes me look bad to Fiverr but as long as I communicate well with the buyer they have never had a problem with it. I simply want to avoid the alarm bells that “DISPUTE” can cause.
I have mainly focused on larger orders that are more difficult to estimate accurate times for. For example, a 50,000 word proofreading order I had went a couple of days late due to the extremely poor quality of the writing and the need to have some over and back with the client. The client really appreciated the extra effort I made and extra time I spent to get it right but in Fiverr’s eyes it is a negative on me. Had I felt comfortable to use the Resolution Center I could have avoided this but I think the buyer would have panicked at the big red “DISPUTE”.
Having something gentler would really help and a few different messages depending on the reason for the dispute would be amazing and quite simple to implement.