Yes, I see and understand all points made, only it seems like a good idea to try to find a way to make the system fairer for sellers too, as if they really do the best they can (e.g. within the very limited character limits the package descriptions the gigs have) to make clear what the gig is about and what not, if there is a good way. Either way it´s not okay that sellers get penalized via their cancellation rate, I think that a lot of people who don´t get that problem often would think differently probably, if they did, I guess it can depend a lot on the ‘nature of the gig’ itself, not only on the presentation.
I´m lucky to only have needed to ask CS for a cancellation once, and it was kind of a technical reason, the buyer’s mistake, double order, and I was told it won´t count against my rating, but I understand well that some sellers due to their gigs might get customers who either don´t read or don´t understand, or don´t care quite often.
I just imagine, since so many sellers complain about this, that the cancellation rate does have to have an effect that affects them enough to care and complain. Maybe if it was clearer how much the cancellation rate affects things, it would be less of a problem. Or more.