Hey Fellow Fiverr community,
Most of the time, at least from my experience we meet great people who know what they want, are already professional in what they do and simply want an expertise of someone specialised in specific field. These communications are usually flawless, even the most demanding tasks get completed and it spread via word of mouth to others.
At least, this is what makes this community great.
However, I would like to ask for your opinions on some different, minority of buyers who simply do things that are hard to believe.
Recently, I had a customer who was like:
- “Hey Mate, I am an expert in Linux, but spent two days trying to solve some database problem without luck”.
- Ok, I said, give me SSH i will take a look
- Not too surprisingly, I found he migrated database version leaving some extra fields that are removed in the new version in system tables probably by forcing a dump to load.
- The cheapest gig I offer for this type of problem (unknwn) is rated $400
- I asked him, ok I found what the issue is about, would you like me to send a basic gig offer and provide you with a solution.
- Do it bro, he said.
- I sent an offer (making a crucial mistake by providing a problem solution in description)
- He started screaming “This is insane, you are charging $400 for 15 minutes job”
- To which I replied:
No, it’s not a charge for 15 minutes job, I am charging $400 for 15 years spent in the industry so you don’t have to spend two more days as an expert trying to solve it and come back.
Eventually, I told him, here’s an offer at the half or price $200 - since you probably did not bother to read the price of gig, if you are satisfied with the results pay, if not - you don’t have to pay anything.
- He stated he is fascinated, but he is a poor man, asking to send $30 via PayPal - which of course I rejected telling him he owes nothing. And he paid nothing, but never mind.
- Customer starts with a very well defined set of tasks he wants to be done. He gets an offer.
- Then he starts negotiating the price, but at the same time adding more and more to his request, basically leading to “Build me a house” approach.
- We spent a couple of hours talking, he was like “I hired another company to do this for me for like $20 can you match their price”
- Asking why he is not in communication with that company, he was like “I want a pro”
- Ok so you want a PRO that matches the price of someone who doesn’t even want to talk with you or explain the methodology used.
I politely told him:
I am sure they have their pricing as a company, the same way I have mine. I already dropped you the pricing, and can’t go any further with this, nor to match the price of others.
You can definitely go and buy Fiat car for $5000 - it will work, but you can also buy BMW for 30.000 and it will work better. Of-course, there’s a new model of Ranger Rover priced about 120.000 with a full equipment and it will surely and securely take you whenever you want.
Of-course, if you end up with a fault, you will have to wait 30 days for servicing your Fiat and pay extra, while you can get a Range Rover mechanic come on field and fix it for you for free.
How do you handle this types of customers?
What I find for them to have in common is messages such as:
- “Are u There” - if you don’t respond within 15 seconds.
- “Why U R not responding to me” - if you don’t respond in 30 seconds
Overall, how do you approach to energy vampires who are convinced this is a slave market. At one side, it’s important to demonstrate PRO level of communication even to them, but on the other side, if you have like 3 orders in queue from a normal people / companies businesses and trust they put into your hands that are paying thousands, giving you a root permissions to their corporate networks, while you are just wasting their time while discussing with someone who thinks he can get buy a slave for $20 on Fiverr.
Usually this type of person does not even read what you write, or read partially what he likes to hear - and pushes what he want even if politely asked to search the community of many talented people for these that may better suit his need.
Do you have such situation and how do you approach to them? I believe maintaining a PRO level of communication is crucial so you can’t just block it, but then again there must be a scenario to politely escape endless communication with someone who is bored, think of this place as a Slave Market, or even something worse
Don’t get me wrong, 98% of contacts I receive are totally normal people, but these 2% can quickly consume more time that 98% of these who usually converts to paying customers.
Looking forward for opinions of others, since the conversion rate matters - but quality as well for these who already ordered.
(Quick Note: This is in regards to Fiverr PRO - where it’s expected to have a bit detailed initial conversation since the tasks are not trivial, nor the gig price, not to mention it’s mostly businesses who buys )