I started using Fiverr about 2 months ago. As small business starters, we were referred to Fiverr by a coach for designing needs.
However, the experience in using Fiverr has nothing been short of disappointments.
My first experience was getting a graphic designer to design a logo. It was a $70 job so I had expected the seller to be better than a $5 or $20 seller.
I briefed him on the design and requirements, and gave him one design to follow.
Shockingly, none of the 5 designs he proposed was remotely close to what I had briefed him on or the logo I sent him!
I was outraged to say the least, but I decided to be nice and find him more examples of what I wanted.
After multiple rounds, I decided to be extremely specific. Eventually, I had to tell him explicitly I want (this) part of logo A and (that) part of logo B.
I even had to draw it out for him.
Eventually, I got what I wanted (I suppose), but it was completely my work and design, not his.
My second experience was with another graphic designer for my product.
We went through more than 10 rounds of revision. Each time, I had to spend lots of time drawing, colouring, and listing out the mistakes, and repeated mistakes.
In the end, it was my work and design again.
My third experience was with another designer who thought his work was ‘perfect’ when it’s clearly unacceptable to me.
My fourth experience was with yet another designer who over promised and thought just submitting a piece of work would justify the payment, like what I have read around here. I worked extensively on his work just to provide my feedback. In the end, I decided that I would be better off doing it myself!
I find it baffling that these people claim to have ‘years of graphic designing experience’ but yet overlook the basic design details. I am not a designer but as a normal consumer, I would not have found these designs acceptable.
From where I come from, just producing a piece of shoddy work DOES NOT justify any form of payment. We HAVE TO deliver to the customers’ satisfaction to justify a payment. However, the Fiverr mentality seems to be of ‘hey I put in the hours and effort. You have to pay even though it’s a piece of crap!’
I am appalled at the attitude. Perhaps this is why third world countries remain third world.
I just spoke to someone I know yesterday, asking, “Do you know anything about Fiverr?” The person replied, “You mean that platform with people who take customers’ money but cannot deliver ?”
Such is the reputation of Fiverr.
I think Fiverr sellers really need to reflect on their own quality of work before complaining about bad buyers.
My few experiences on Fiverr would definitely make me look at Upworks.