Poor experience with Fiverr to date - No formal complaint system in place

[marathonman51]

Ordered and paid up front for a service, poor communication from provider and from ourselves as heavily committed. Can not contact provider as no longer available.

No facility for formal complaint/refund.

James Earley

#FO3B4AAD9B44

[lloydsolutions]

The Terms of Service at the bottom of the Fiverr main page explain how Fiverr works including the refund policy.

If you need further help here is the link for Customer Support:

https://www.fiverr.com/support_tickets/new

We are just buyers and sellers on the forum.