I absolutely love Fiverr and what they have done but I had the saddest experience on this site yet and wanted to share, and hopefully Fiverr will read this and understand the things that are going on with the resolution center.
I had a buyer purchase a gig from me - long story short, but they asked me to deliver them something that I do not perform. So I messaged them, and for some reason this person began to intentionally play games with me. They were saying very rude things to me for no absolute reason whatsoever. My gut knew right away that I should message Fiverr to cancel the order because I knew for a fact that this customer was going to cause problems for me.
So I message a Fiverr rep about my situation, and what they told me? They told me to go to the Resolution center and “mutually cancel” the order this way. I told the Fiverr rep that this user is playing games and was most likely not going to mutually cancel due to WHATEVER odd reason - and the Fiverr rep STILL denied cancelling my order. This is the FIRST time that this has EVER happened to me. If I cannot perform a gig for something, then I have EVERY right to message Fiverr support to cancel the order for me. If my situation is as severe and detrimental as this, then I can care less about my “mutual cancellation ratio” - I don’t want any drama on this site.
SOOO thanks to this Fiverr rep, I decided to “mutually cancel” and to my demise the buyer repeatedly kept declining my request to cancel and basically tried to force me to do a gig that I could not perform.
Finally I messaged a Fiverr rep again, and the new Fiverr rep kindly cancelled my order in a professional manner.
The point of this topic is to let you, and Fiverr know, that if someone wants to cancel an order through Fiverr support, they have every right to do so. I was beyond angry when this particular rep declined my request to cancel the order - this should not happen. I went through hours of stress countlessly trying to send a cancellation request to the buyer which was awful. Hopefully no one has to go through this kind of drama and maybe Fiverr can add some sort of button for sellers to automatically cancel an order.
Again I love Fiverr to the core, but wanted to share what had happened to me so sellers can be aware of this situation as well. There are little knicks such as these that hopefully Fiverr can make some changes to.