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Poor rating below 90% reviews and can't submit any more proposal

Some one gave me 3 stars and low rating due to this my account review came down below 90% and i can’t submit any more proposal. Now what should i do to resolve this problem ??

==> Thank you <==
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I’ve read the review left by your buyer - it seems they were happy with your work.

It may be worth asking them to review their feedback using the resolution centre on the order page.

Good luck! :sunny:

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i can’t contact her. when i click on resolve option then this message are showed “You can’t access that page.”.

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Possibly there’s a time limit?

Here’s what the help section syays:
https://support.fiverr.com/hc/en-us/articles/115003087948-Feedback

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