I got an order, he ordered for my basic package (the buyer wanted an extra fast delivery - 4 days). He didn’t contact me before ordering, which was fine. He only sent a script, which was fine by me. I sent him a visual storyboard 24 hours after, he was extremely happy with the storyboard and said he loved my style and told me to proceed with the animation.
He sent me a video they had done previously and said they wanted to change it and they really loved my style.
I proceeded with the animation and delivered 2 days after (3 days in total). I figured, if he needed it fast, he will need time for some little revisions.
Lo and behold I received a 3 star (with an automatic - satisfactory experience) First time I will get anything below a 5 star. That wasn’t even the point, he didn’t even request for a revision and simply gave a 3 star.
I contacted the buyer in through the inbox and wanted to know why I got a 3 star. he said they wanted the animation in their own style (in the order he said he loved my style and wanted it in mine) and sent me a totally different video (same with what they ordered from me) He said they didnt want their video to sound redundant and they wanted something different, but they thought I will delivered it looking like this new video they sent me. The video he sent in the order was way different, just a hand scribbling stuff, now the thing was, the video he sent in the inbox was animated (but he chose the basic package).
I was not happy because I know how the rating system works. So I asked if I deliver a new animated video, will he be willing to modify the rating since it was a simple miscommunication + he didn’t order the more expensive package. He said yes, I should go ahead.
It took me another 3 days to whip out a new animation. I sent it to him and he was very happy, however he did not modify the rating (not yet)
I have dealt with loads of buyers in the past and hopefully will be able to get this buyer to bulge. I’m still awaiting his review modification.