So i had my first warning on the 18th of august this year.
And for that warning i never got a clear explanation from CS for why i got the warning.
The only thing i had to go on was this email:
To create a fair and respectable marketplace, we ask that you do not try to manipulate or find workarounds to ‘trick’ our system. This is improper behavior and a violation of our [Terms of Service]
This is your first warning. If you repeat this violation or continue to violate Fiverr’s TOS, your account will be suspended.
If you have any questions or concerns, please don’t hesitate to reach out at [Fiverr support]
I removed the links because i dont know if it is allowed in a topic. (it was the link to the fiverr TOS and fiverr support)
So after that i could only guess what might have caused it and i think it might be that a buyer gave me a 2 star review for a delivery that they did not check before reviewing.
They read my delivery description and did not check the delivery files itself.
Might sound weird, but it was enough reason for fiverr to remove the rating by the request of the buyer.
And here is my thought on why i might got the warning: The buyer did not know how to modify a review, so they asked me and i explained that to them.
Then i think fiverr saw that as “manipulating the buyer into modifying their rating”? because i showed them how to modify it… that is my only guess so i think that was it.
That was the first warning.
Now i don’t have the 2nd warning yet but i think i might get one.
A buyer ordered animations from me, but they wanted the raw data so not cleaned up.
This was discussed in the chat before starting the order.
I made the animations, delivered them, they said they were good, and the order was completed.
But their rating was a 3.7 with the note attached to it saying that they expected the animation to be cleaned up.
And so i asked them as a seller that wants to make their buyers happy, “Hey thank you for completing the order. I did see by your low rating that you would have liked the animations to be cleaned up and we are happy to do that for you!”
And now i am worried out of my mind that i might receive a 2nd warning for this.
To make this long topic come to a quick end, will i get banned for receiving the 2nd warning?
I am a level 2 seller and have not received a warning in the last 30+ days.
My first warning was as i described so you can decide if it was a mild offense or a major offense of TOS.
And you read my possible 2nd warning so you can decide if it was a mild offense or a major offense of TOS.
I already reported it to CS to ask if what i did was the right way of handling things since i am an honest person, but they are taking a very long time answering while i am a nervous wreck over this situation.
Thank you for ready my very long topic, sorry for it being so long.
I only want to know if you think i will get banned or not.