I am so livid.
Yesterday I had a buyer who was near impossible to work with. They did not supply their full order requirements and were very unhappy with what they saw as my appalling customer service.
After this, the buyer provided their full order details. (For a $20 500-word article) In this case, they got a full re-write. On delivery, they immediately completed the order and instantly left feedback. I left my own which was 100% factual.
I then blocked this buyer as I have absolutely no wish to continue communicating or working with them. Then earlier today, I get this:
It’s an invitation to connect with my buyer on Linkedin. - I rejected it.
Then I got this:
I did not unblock this buyer. Fiverr somehow unblocked them. Now, the buyer wants me to change my review of them and is taking this to CS. In this case, guess what happens when I try to respond to point out that changing feedback is against TOS? That’s right:
My message is being reviewed? I block a buyer who Fiverr unblocks and says “I want you to change your review of me,” I say no because of TOS (without using the word review) and I get flagged for a TOS violation?
ON WHAT GROUND?
Now, having read the forum, I am aware of several sellers where a buyer has gone to CS to request that a review is changed, only for sellers to get an automatic warning. In this case, it is risky me even contacting Fiverr CS concerning this matter.
I have no doubt that Fiverr’s automated system now has a good chance of giving me a TOS warning. If that happens, I will be furious. Even if it doesn’t though, this entire situation exposes just how broken Fiverr is.
Blind reviews? No. They just mean ONLY EVER LEAVE BUYERS 5 STARS. Blocking buyers? Nope. Doesn’t work. They get to message you anyway and you get flagged for a potential TOS violation. Fiverr CS itself? Well, isn’t something when you know enough about other peoples experiences to know that you stand to shoot yourself in the foot by reaching out.