Premium quality image (via Getty) not working

[todorf5]

Hello doers! Recently ive run into a problem. A client purchased a stock image -> i selected the images but the download button is not active. Did anyone of you run into this problem and how you deal with it.
Thank you.

[creative_div]

Do you have full access to client’s Stock Account?

[todorf5]

I guess not? how can i have access to someone else acc?