Fiverr Community Forum

Private message on buyer request

Is it possible for us to send private messages on buyer requests?


You’re not allowed to send a direct message to a buyer who has posted a request unless they contact you first (and if they’re a buyer only it would be impossible to do anyway I think). You can send an offer to their request though.


Yesterday i have post a buyer request and two sellers sends me a direct message how’s it possible?


It’s possible but not allowed by Fiverr rules. It doesn’t show the username on the web version - I don’t know if it does on the app. It might do. It’s possible to get the username on the web version though, at least of users who have a profile image (either from the image properties or the source) but the rules don’t allow messaging like I said so I assume they could get in trouble if Fiverr found out.


Annotation 2020-03-16 193505 Annotation 2020-03-16 193542
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Yes, like I said above, it’s possible, at least with buyers who have a profile image (either through the app if it shows it - it might or through the browser version even though it doesn’t display it in the normal buyer requests screen).

This is a link where it says it’s not allowed:

Avoid contacting a buyer directly via inbox message. Buyers may view this as spam, and if reported, it will affect your communication flexibility.

Thanks for guiding me…

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On fiverr you can contact a seller but not to a buyer.

Maybe you’re a seller too? From what I’ve learned and read here in the Forum, it’s never possible for a seller to directly contact a buyer. There are only few exceptions:

  • If the buyer is also a seller, then it’s possible because sellers can be contacted directly.
  • If there have already been previous contact between the two. In this case the seller could just go in the inbox and find your old conversation and send you a message there.

NO Its is no possible.

If the buyer is also seller then contacting him also violating the fiverr policy

If you a Fiverr seller then every seller can easily direct message you. But if you a buyer, then nobody can message you first. Because Every buyer can give a massage to any seller. Every buyer’s knocking option is always hidden for the seller. I hope you understand.

A message, not a massage.

Random strangers being able to break into a seller’s home to give them a massage would be creepy. And illegal.


But on many buyers requests they say “message me directly into inbox”…and i don’t see any link to inbox them…how can i contact them then? If this isn’t allowed why do they say it openly in their request…

Probably because they don’t have an understanding of how Fiverr works.

Simply because a buyer requests something doesn’t mean it is allowed.

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According to Fiverr rules you’re only supposed to contact someone first by message if you are interested in one of their gigs. People who are buyers only won’t have a “contact me” option on their profile to contact them anyway (only if they are also sellers). Someone contacted someone directly through messaging when they asked on buyer requests for them to and got flagged when they did (maybe got a warning) so don’t do it even if it’s possible and they ask you to, so you don’t get warnings.

What you could instead do is send an offer to them and then they can contact you if necessary (or order directly from the offer) through the option they’ll see in their offers.

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