Fiverr Forum

Problem Receiving Email Confirmation For Withdrawal


#1

Hi Everyone,

I have been trying to withdraw money for a couple of days now, but do not receive a conformation email in order to go ahead. I contacted Fiverr support, and was answered with this:

Starting January 10th some e-mail providers began rejecting our attempts to send them e-mail based on our MAIL FROM address. The address and servers are properly configured as are the relevant DNS records. Please contact your e-mail provider and tell them e-mail being sent to your account is being bounced, include this for their reference:

MAIL FROM: <noreply@e.fiverr.com>_ _550-Requested action not taken: mailbox unavailable_ _550 invalid DNS MX or A/AAAA resource record

Is anyone else experiencing this problem, and how quickly have you managed to resolve it?

Cheers all!


#2

Which Email service you are using?
GMail, Yahoo Mail, Hotmail, ZohoMail etc works fine normally.


#3

Might be his personal hosting server.


#4

I’m experiencing the same problem (gmx.de). I tried changing the e-mail address associated to my Fiverr account to a different address with a different service, but alas, “For the email change to take effect, please follow instructions in an email sent to the original address”… which, of course, never gets through.


#5

Hi,
I use 1and1 (which i based out of Germany, so not sure if there is a connection there).
I initially was going to change my contact email address, but the instructions I received included scanning my passport, showing my passport with a photo of myself, and other things! Crazy, right!
I basically wrote to fiverr help, and asked why I had to fix the problem, if they had created it!
In the end, I withdrew my money clicking on an old 'confirmation email’
A few hours later fiverr wrote to me saying they had ‘resolved’ the issue.
I won’t know until I try again for sure though.


#6

1and1 and GMX belong to the same company, so yes, there’s a connection there. I would love to change my contact email address to a different service where I’m in control of hosting, so I also contacted customer service. Right now, I’m not even receiving order notifications which is pretty annoying.