So, I’ve been having an issue for a while now where I receive messages from buyers asking questions that are answered either in my gig description or FAQ section. I’ve taken the time to craft a very solid gig page with a plethora of information that has been fine-tuned over the years. Honestly, I could do with more FAQ options/higher word cap because I have to pick and choose what the MOST important information is and that has been difficult.
While one buyer alone is not an issue, I respond to anywhere from 30-50 messages a day (on top of the orders I have to work on) and it’s just not viable for me to respond to multiple requests when the information is readily available on my gig page. Frankly, it gets really frustrating.
I have a set response where I politely ask buyers to read through my gig/FAQ and if they have any additional questions, I’d be happy to answer. Problem is, probably 1 out of 5 customers get an attitude when I do this. I feel they may be think I’m blowing them off? But again, I only have so much time in a day.
Has anyone seen any success with something particular they do to get clients to read their gig pages more thoroughly? Bonus if it’s BEFORE they even contact you, lol. I feel like a huge obstacle is that a lot of clients order via the mobile app and it’s not extremely evident that there are sections to the gig page with more information. But at this point, I’m really desperate for something that can cut down the unnecessary messaging.