Fiverr Community Forum

Problem with bank transfers

I have money on my account on fiverr so i used bank transfer and get the mail from them and made an account on payoneer, later a have a problem with my payoneer account because when i try to add bank that hasn’t have same name of mine it didn’t get approved so i try to add new payoneer account but it always show me this message

so what can i do to solve this ?

Well, it is already there. “Please contact our Customer Support department for more details.”

It opens new page and said forbidden
Or should i call customer support of fiverr ?

1 Like

If the screenshot shows Payoneer site you should contact Payoneer CS. If the link is wrong you need to go through Customer Care link in footer of their site and ask them help

In case it is Fiverr site you should contact Fiverr CS. You may want to open a ticket here https://www.fiverr.com/support_tickets/new?source=help_center or use support@fiverr.com and ask them for help.

Forum Users will not be able to help you with account issue.

Okay thanks for your help

your Payoneer account is not verified that’s why you are in this problem. to solve this problem you need to do verify your Payoneer profile first.