Hi there, I’m looking for some advice on a problem with buyer. I’ll keep this short as I can…
The buyer contacted me to edit some audio. I offered to create a sample to show him the quality of my work. He responded “Very Happy with that” and placed an order. I carried out the work for him and delivered. He replied asking me to change something he’d forgotten to tell me and said everything else was fine. I made the change, then he put in a request to cancel the order for the reason “The quality of the work I received was poor”. I declined and responded asking him to elaborate and reminded him he’d already told me he was very happy with the quality of my work (the job was carried out using the same plugins and settings as the sample) and reminded him when he asked me for his revision he said everything else was fine. He ignored my comments and questions and put in another request to cancel, for the same reason.
I have messaged customer support 3 days ago but had no reply. Usually they’re great and deal with any issues quickly. But I now have less than 9 hours to decide what to do.
I’ve spent 2 hours on the work, not to mention the time and negative energy spent dealing with the situation, so I’m tempted to accept the cancellation and move on to focus on more deserving buyers. But my issue is, if he can get away without paying so easily, he will go on to do this with other sellers.
What would you do in my situation? I obviously want to avoid a bad review and a cancelled order.The buyer ignored my previous comments so he’s not open to discussing and simply wants to cancel.
All suggestions appreciated, thanks.